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  • Tips to Troubleshoot Your Bluetooth Problems Away

    You may have encountered some problems when trying to connect your iPhone to Bluetooth, but don’t worry, this happens to the best of us. You may be thinking you’ll have to take your phone to the repair shop, however, don’t go just yet. You have various solutions to fix this problem. But before you try to fix it, here are some things you need to check on your iPhone.

    iphone bluetooth

    Before trying to fix this problem, make sure you check these things:

    • Check to see if your Bluetooth is connected. To do this, go to settings and then Bluetooth.
    • Make sure you iPhone and the device you’re trying to pair it with are both charged.
    • Make sure your iPhone and Bluetooth device are close together.
    • If your Bluetooth device was paired with another device, you’ll want to disable the Bluetooth on it as it may be accidentally trying to connect with that device instead of the new one.

    Now that you checked all these things, if it’s still not working, try these methods below.

    Toggle Bluetooth

    This is the easiest thing you can do which will usually solve the problem. What you need to do is turn off your Bluetooth, wait for a couple seconds and turn it back on again. To do this, open your control center by swiping up the bottom of your screen, tap on the Bluetooth icon,  which will turn Bluetooth off and on. Then, wait to see if there’s a Bluetooth connection.


    Toggle Wi-Fi and Airplane Mode

    This is another easy way to fix your Bluetooth connection. What you need to do is open your control center on your iPhone by swiping your home screen from the bottom of the screen upwards.

    Once you’re on the control screen, tap on the Wi-Fi icon and turn it off. Then tap on it again to turn it on. Now, if it connects, great. If this doesn’t solve the problem, try to disable and enable Airplane mode. Go to your control center and tap on the Airplane icon. Leave Airplane mode on for a minute and then turn it back off by tapping the icon again.


    Restart your iPhone and your Bluetooth device

    Now, after all of this, restart your iPhone. To do this, you need to press and hold the sleep/wake button. An icon will appear that’ll say “slide to power off”, when that appears, drag the slider. When you’re iPhone is off, wait a couple seconds and then hold the sleep/wake button until the Apple logo appears. It’s also a good idea if you restart your Bluetooth device as well.


    Hard reset

    If you’ve tried out all the methods above and nothing seems to work, you’re going to have to try a hard reset. To do this, press and hold the sleep/wake button and the home button at the same time. Hold these two buttons down for at least 20 seconds until the Apple logo appears. Then go to settings and tap Bluetooth. Turn it off and then back on again.


    Forget the network device

    This is a common problem for iPhone devices, but by forgetting the device and pairing it up again may solve the problem. Here’s what you need to do. Go to settings and tap on Bluetooth. Then, you’ll see a list of Bluetooth devices. You’ll want to find the one that you cannot connect and tap on the info button (i). The tap “forget this device”. Now repair Bluetooth to your iPhone.


    Update the software

    Many people forget to update the software on their iPhones which is usually the problem of why it can’t connect. So, to update your software, you’ll want to make sure your iPhone is connected to a Wi-Fi network and a power source. Then, go to settings, tap on general and then software update. Tap on Install now. Then, it’ll update the software. Try to restart your iPhone again and reconnect to Bluetooth.


    If none of these options work, then you should call Apple and see if there are some other methods you can use to try to connect Bluetooth to your iPhone. If all else fails, then it’s time to take your iPhone and Bluetooth device to a repair shop and get them to see what can be done.


  • What to Do When Your iPhone Won't Connect to Wi-Fi

    iphone wifi

    Having problems connecting to your Wi-Fi network? You’re not the only one. Unfortunately, iPhones are somewhat prone to issues when connecting to Wi-Fi networks that aren’t powered by routers that have been ‘Designed in Cupertino’, if you catch our drift.


    Luckily for you, we’ve compiled the techniques that work the best for troubleshooting a spotty wireless network. Just follow these steps in order to determine whether or not the issue is related to your device’s hardware.


    Turn Your Device’s Wi-Fi Off and On

    This should be your go-to move if you’re having connection issues. Before doing anything else, try to simply turn off and back on your Wi-Fi. To do so, swipe up from the bottom of your screen which will open the control center. Once there, you’ll want to tap on the Wi-Fi icon which will turn it off. Wait 10 seconds and then tap the icon again to reactivate your Wi-Fi. To access your Wi-Fi, you can also go to “Settings”, tap on “Wi-Fi” and then tap the switch beside “Wi-Fi”. If that doesn’t fix the issue then continue reading below.


    Turn off Your Bluetooth

    Your iPhone’s Bluetooth could be another reason as to why your Wi-Fi isn’t working properly. Believe it or not, Bluetooth can sometimes cause an interference with the Wi-Fi connection. So, to see if the problem is Bluetooth, you’ll want to deactivate it. To do so, swipe up from the bottom of your screen which will take you to Control Center. Once you’ve done that, Tap the Bluetooth icon and you’ll turn it off. You can also access this by going to Settings, tapping on General and then turning off your Bluetooth.


    Toggle Airplane Mode

    Come back from a trip, recently? Listen, we’ve all forgotten to turn off Airplane Mode — it’s really nothing to be ashamed of, really. If Airplane Mode is on, your phone won’t be able to connect to any network. But, if you turn this off, your problem will be immediately solved.

    To do so, you’ll want to go into Settings and turn Airplane mode on. Then, you’ll want to wait 3 seconds before turning it back on. Once you’ve done this, try to connect to your Wi-Fi network once again.


    Toggle Wi-Fi Assistant

    If you have iOS 10 installed on your iPhone, then you might know about the Wi-Fi Assist feature introduced in iOS 9. With this feature, you’ll be able to secure a stable internet connection in no time. What’s great about this feature is that even if you have Wi-Fi but the connection is slow, your device will automatically switch you to cellular. Wi-Fi Assist solves many of the Wi-Fi connection issues that are frequent in iPhones. To activate this feature, you’ll want to go to settings, then tap on Cellular. Scroll down the screen turn “Wi-Fi Assist” on and then back off.


    Restart Your iPhone

    Sometimes your phone just needs a reboot. To reboot completely, you’ll want to press and hold down the sleep/wake button. A “slide to power off” button will appear on the screen, slide it to turn off the phone. Wait a couple seconds, press and hold the sleep/wake button to turn your phone back on.


    Forget the Wi-Fi Network

    If you’re still having problems, try to forget the Wi-Fi network and connect to it again. Simply go to Settings, tap on Wi-Fi and then tap on the information button (i) that’s beside the network you’re currently connected to. Then press “forget this network” and confirm your action. Once that’s done, try to connect back to the network by pressing on it and entering the password.


    Check Your Router and Modem

    Sometimes the problem isn’t with your phone, it’s with your router and modem — so give it the ol’ restart! Unplug your router and modem and wait for 30 seconds. Plug them back in, wait a couple minutes and then try to reconnect to your Wi-Fi.


    If you’re still having problems, then we recommend passing by a Myscreen store near you. Our specialists will be happy to help you solve your Wi-Fi issue!

  • Messages Thet Keep Showing Unread? This is how you get rid of them!

    unread messages

    It’s normal for your iPhone to occasionally have a technical twitch, this is expected with any type of technology. Though, usually, it’s something that can be easily fixed or will even go away on its own. With the iPhone, sometimes, it’ll display that you have a message when you don’t. Your message app will display a “+1” which shows that you have an unread message in your app. However, when you open the app, you don’t have an unread message. Is this a big problem? Of course not, however, it is annoying to see that you have an unread message when you don’t. There could be a number of reasons as to why this is happening. When you know why then you’ll know how to fix it.


    Why your iPhone is showing that you have unread messages

    Sometimes, the reason isn’t so obvious. However, try looking at these options as to why your iPhone is displaying unread messages.

    • If you place your finger at the top of the screen a swipe down, it’ll display a list of unread messages, emails, texts and events. From there, you’ll be able to see if anything unread is being shown.
    • If you’re in a group message, you’ll have a number of recipients all in one SMS conversation. The “unread message” you’re being shown could be because there’s an unread message within the group message. In order to check, you’ll have to open each group message you have and scroll through to find the unread message within the group message.
    • Try to close your SMS app. You can easily do this by going to your task manager. By doing this, you can double click the home button where you’ll see a row of icons appear. One of those icons will be your SMS app which is a green colored app. Holder your finger down on the SMS app until a red minus appears. Select the red minus symbol and it will close the app for you. Then, go back to your home screen and re-launch the app. If the “unread” message doesn’t appear, you solved your problem.
    • Try sending an SMS to yourself. It could simply be a glitch in the system, so if you send yourself a message and open it, you may solve your problem by getting rid of the “+1” symbol.
    • Restart your iphone. If you hold the sleep/wake key with the home key for 10 seconds, you’ll be able to turn off your phone. Then, it’ll restart on its own.

    If your iPhone is displaying unread messages on your mail app

    Sometimes, your iPhone will show that you have unread emails on your mail app. Firstly, make sure by checking your mail that you don’t have any unread emails. To make sure you don’t, open your mail app and go into your inbox. Once there, you’ll want to select “edit” at the top-right of your screen and then select “Mark All” and then select “Mark as Unread”. This will ensure that you actually do not have any unread messages. If the mail app still shows you that you have unread messages, you’ll want to follow the steps below.

    In order to fix the unread mail count on your iPhone, you’ll want to go to settings. Once there, select “Mail, Contact, Calendars.” Then, select the mail account that is displaying unread messages. Once you selected the correct mail account, you’ll want to turn “Mail” to “off”. Once that’s completed, you’ll want to turn your iPhone. In order to do this, hold down the power button for 5 seconds and then slide the power off. Wait for 30 seconds before turning your iPhone back on. When you turn it back on, go to “Settings” and select “Mail, Contact, Calendar”. Then, select the respective mail account and turn “Mail” to “On”.

    Go back to your homepage and see if it’s still displaying unread messages. This should do the trick. If this didn’t work, you’ll want to contact Apple and get further assistance.

    This is usually fixable without needing the help of Apple, so, give this a try and hopefully it works for you!

  • How to backup your Android device

    Nowadays, our phones have become our own miniature computers. We store or photos, videos, files and passwords all on our handheld devices. But what happens to your data if you drop your phone into water or if your drop your phone on the ground? Your data’s all gone. But, if you backup your data, you won’t have to worry about losing your personal information. Here’s how to easily backup your Android's data.

    Google Backup When it comes to Google, you’ll be able to backup all your contacts and email information. You can sync your photos, calendar, Gmail, contacts, etc, all with Google’s servers. Now, you make this is complex, however, Google made it a two or three tap procedure. To backup your data you’ll want to go to Settings on your Android. Once there, tap Accounts and select Google. You’ll be taken to a page where you’ll be able to select all the data you’d like to backup. Once that’s done, you’ll have all your selected data in sync with your Google backup. Google also has the ability for you to backup your passwords and other device settings. In order to enable this feature, you’ll want to go back to settings. Then, click on Backup & reset. You’ll want to click on “Backup my data” and “Automatic restore”. This will make sure that important information such a passwords are backed onto Google’s server.

    Photo Backup You’ll want to backup your photos. Now there are an endless amount of apps to use to backup your photos which is also a big problem. With all these options, how do you know which app to use? Many people simply opt with Dropbox or Google Photos as it will your Gmail account and it’s highly reliable for data backup. You may have the Google photo app automatically on your phone, if not, you’ll want to go to your Google Play app and download Google photos. If you’d rather use Dropbox, you’ll have to 24download the app as well. When you download the app, you’ll connect it to your photo and it’ll automatically backup your photos. With Dropbox, you’ll be able to have the app on your computer as well, so if you want another copy of your data on your computer, you can just click and drag.

    Manual Backup If you’re not a fan of using a cloud service to hold your data, then you can manually copy and paste all your photos and videos from your Android to your computer. You’ll have to connect your phone to your computer via a micro-USB cable which should be included in your Android's package. When you connect your phone to your computer, it’s going to show up as an external hard drive. If you’re using a Mac, you’ll have to download the Android File Transfer Tool. Once you connected your phone to your computer, you’ll be able to click and drag anything photo or file you want onto a folder on your computer.

    Texts Backup

    Though many people aren’t using SMS as much as they used to, you may want to backup important text messages that you have on your phone, including your call log. For this, you can use an app such as “SMS Backup & Restore”. It’s very easy to use and can have your information backed within minutes. In addition, you have the choice to either store texts on a cloud or to have them saved directly to your Gmail or Dropbox. You’ll be able to backup your texts manually, bi-weekly, or customize it.

    Backing your data is one of the most important things you can do to ensure that all your information is kept safe. Since we use our phones for almost everything, if you lose all your data on your phone, you’ll have to start from scratch. Backing your data can easily be done and you’ll be able to have peace of mind knowing that your information is being stored and secured off your phone. Whichever way you choose to backup your phone, whether it be manually, or through Dropbox or Google, it’s a smart choice. It’s better to be safe than sorry.

  • How to Backup iOS Before Repairs

    Backing up your device is important. Period. Whether you have an iPhone, iPod, or iPad, conducting regular backups of your device’s contents is important so that you won’t ever experience any loss of personal data should something happen to said device. You’ll especially want to backup your data before you take your device in for repair — after all, some repairs might end up wiping any data stored on the device itself!

    Luckily for you, we live in 2017 and there’s an easy way to backup your device(s). Nowadays you can store your information either on iCloud or iTunes, depending on which is more convenient for you.

    If you’ve chosen to back up to iCloud, you’ll need to connect your device to a Wi-Fi network. Then go to Settings > [your name] and click on iCloud. Once you tap on iCloud, you’ll enter the main page. Tap again on the “Back up Now” slider and make sure that you stay connected to Wi-Fi until the process is completed. To make sure that you backed up your information, go back to Settings > [your name] > iCloud > iCloud Storage > Manage Storage and then click on your device. You’ll be shown the time and the backup size that was just completed.

    Now, if you’re backing up with iTunes, you’ll need to open iTunes on your computer and connect your device. Once connected, you’ll then want to select what device you’re using. Before getting started, it’s important to note that if you're backing up information that's regarding Health and Activity, you’ll be asked to encrypt your data, which means you’ll need to make a password to protect this. If you’re not backing up Health and Activity information, you can directly back up your information without any encryption. Simply click “Backup Now”.

    Once completed, go to iTunes Preferences > Devices where you’ll be able to see the time and size of your backup.

  • How to Set up Auto 'Do Not Disturb' Notifications on iOS


    If you don’t want to be awakened in the middle of the night by alerts on your iPhone, then you need to know how to use the Do Not Disturb feature on your iPhone. So, without any further-ado let’s dive straight into this handy feature, shall we?

    First of all, you’re going to have to go into your phone’s settings by clicking on the app icon on your home screen. Once you enter settings, scroll down until you see a button that says “Do Not Disturb”. Tap on that button and you’ll enter the settings page for “Do Not Disturb”. On the top of that screen, you’ll also find a slider labeled “Scheduled” which will be turned on.

    You’re going to want to slide it to “Off” and in order to reveal additional settings to choose from. Once you have a box will appear which will have “From” and “To” written inside. Click the “From” inside the box and you’ll be shown a slide where you can manually adjust the hour and minutes for when you want your phone to start to disable alerts. Then click the “To” line, where you can then adjust the time for when you want the “Do Not Disturb” to end.

    Once completed, to save your changes press the back button which will be on the top left-hand corner of your screen. Press the back button again and it’ll take you back to the settings menu. There you have it! Once you do this, your alerts will be put on silent and you won’t be disturbed.

  • What to Do When Your Phone Fell in the Water


    It’s happened to the best of us: you’re just getting done using the toilet when whoops — your very expensive smartphone just fell inside the bowl. Or, maybe still, you’ve been having a drink with your mates when all of a sudden you’ve spilled a whole pint of beer on your device. Whatever the case, when liquid gets in your phone’s most sensitive electronics there’s not a whole lot you can do. Still, there are some steps you can take that might get your phone to work like new.

    Don't Fret

    Just because it’s in water doesn’t mean your phone is a lost cause. Acting quickly can actually prevent your phone from any water damage. Though, please note, if your phone is connected to a wall charger, do not take it out of the water. If you remove it from the water, you may get electrocuted! However, if it’s not connected to a wall charger, then you’re free to remove it as quickly as you can.

    Start by Removing the Phone from the Water as Quick as You Can

    This might seem like a no-brainer but you really don’t want your phone to be sitting in a liquid for hours on end. Even if you think your device is protected by a case or plastic cover, it’s not. Not really, anyways. Water has a way of finding itself into your phone’s insides via your headphone jack or charging port. What’s more, keeping the phone on can actually cause more damage to your phone! So, removing your phone from whatever liquid its in and turning it off immediately would be the best course of action.

    Place Your Phone on a Paper Towel or Soft Cloth to Remove the Battery (Android only)

    This is one of the most important steps that you need to follow as doing this can actually save your phone from lasting damage. By removing the battery, you’re preventing water from enter into your device’s power source and thus eliminating the risk of a short circuit. To check if your phone has water damage, take a close look at one of the corners where your battery sits. There’s should be a white square or circle. If the square or circle is white, then there’s no damage. However, if it has pink or red lines, you have water damage.

    Remove the SIM Card, If You Have One

    If your phone has a SIM card then you’ll want to remove it as well. For many devices, the SIM stores all kinda of important information, so removing this from your phone can save yourself all sorts of headaches down the road. SIM cards can survive water damage, but you’ll want to remove it immediately in order to maximize your chances of it being undamaged. Dry it off gently and leave it somewhere safe in the open air.

    Remove Other Accessories

    If you have headphones plugged in, a phone case, or whatever then you’ll want to remove them as well as they’ll only serve to get in the way. You’ll want to leave all the slots and gaps of your phone exposed to the open air. This will allow for air drying.

    Remove as Much Water as Possible

    Your going to want to remove as much water as you possibly can. One drop of water can destroy a circuit which is what you don’t want. Use a soft cloth to gently wipe down the surface of your phone. Try not to move the phone around too much in case there’s water inside. If you removed the battery quickly after the incident, try dabbing the inside of your phone with rubbing alcohol.

    After that, use a vacuum cleaner to suck out any excess liquid that’s in your phone. You’ll want to do this for about 20 minutes. It’s the most effective to remove liquid from your phone. But whatever you do, do not use a hairdryer.

    Use Rice

    Leave your phone is a bowl of rice overnight. You can also use desiccants which can absorb water better than rice. Rotate your phone every couple hours until you go to bed. After that, lay your phone down on a towel to allow water to evacuate your phone.

    For best results, try leaving it in the bowl for at least a week.

    Test Your Phone

    After doing all these steps, try trying on your phone. Does it work? Perfect! If nothing is happening, try plugging it into your charger. If nothing happens after that, then you’ll have to go get your phone looked at by a professional.

    Luckily for you, MySCREEN has three convenient locations in Queensland. Just drop us a line and we'll work out the most convenient way for you to have your phone repaired.

  • Fixing Issues with Your iPhone's Mic

    Nothing is more frustrating than an iPhone which you can’t use as an actual phone. If you’re having problems with your mic, you’ll want to get that fixed as soon as possible. Before taking it to the repair shop, however, you’ll want follow these money-saving tips which just might fix your microphone. It might just save you a couple hundred dollars.

    First things first, it might seem obvious but you’ll want to start by testing the microphone on your phone. By doing this, you’ll be ruling out any potential problems with the hardware on your device. It’s also important to note that every iPhone, comes with two microphones by design: one on the rear side of your phone and one of the front side of the device itself. If you’re looking at your phone at this very moment, you can see both of the microphones close to your device’s camera.

    To test the functionality of your microphone, you’ll need to open the Voice Memos. Once you’re in, tap on the record icon. Talk into the microphone and tap the play icon to replay the recording back to you. If your microphone is working properly, you should be able to hear your own voice in the recording.

    If your voice appears to sound muffled or faint, you need to make sure that your microphone isn’t being covered by something. Try removing your screen protector or case from your phone and try doing another recording. The muffled sound could be from debris getting stuck between the case and microphone.


    After ensuring that nothing could be covering or otherwise obstructing your smartphone, restart your iPhone and make sure that you have the latest updates of iOS.

  • How To Find The Right Google Play Station

    Google Play Music is slowly becoming one of the bigger music subscription services, and for very good reason. They’ve got a great collection of songs, they have both free and paid options, and their branding is spectacular. Additionally, one of the features they advertise quite a bit is the various channels they have available for different occasions. In the mood for some dance party hits? There’ a station for that. Need to wake up in the morning? There’s a station for that. Trying to eat a whole pizza by yourself? I don’t think there’s a station for that, but there definitely should be. Let’s take a look at how to find the best station for you on Google Play Music.



    The Musical Options

    Every time you pull up Google Play, a few different station options will come up. These include Working Out, Boosting Your Energy, and more. While that may sound pretty basic, it’s once you tap your choice that you start getting into the specifics. For example, the Boosting Your Energy option alone has tons of options such as Pop Punk Pick-Me Ups and Feel-Good Indie Pop.



    But wait, there’s more! After that, you get one more choice of specific stations within that category. So if you chose Energetic ‘00s hits, you can choose between ‘00s Pop Rock or ‘00s Indie Dance Party. So it’s a station within a station within a station. It’s like Inception, but with more distorted guitars.



    What About Comedy?

    If you enjoy a good chuckle, you will not be left out. The “Laughing Out Loud” section gives you a variety of podcasts, standup, improv, and more. Much like with music, you simply go through a few layers and begin listening. While not as expansive as the music stations, it’s good to see comedy get a bit of recognition. Not that I’m a fan of comedy. I’ve never laughed in my entire life. And I never will.

  • How to Get Podcasts on Your Android Phone

    Are you an avid listener of podcasts? Do you enjoy hearing a few people chat about everything from sports to entertainment to the best kind of quadruple stack cheeseburger? (I’m not sure if that’s a podcast yet, but it definitely should be.) Then I’m sure you’d like an easy way to have all your podcasts directly on your phone.

    “But wait! I have an Android phone. I can’t subscribe to iTunes podcasts”, you may say.

    Well, fear not, as Google Play Music, the main music service from Google (couldn’t you tell from the name?) is fully equipped for your podcast needs. But I know what you’re saying now. “I wish I had a mildly informative article to teach me how to find the podcasts I want on Google Play.” Well, you’re in luck again. Because you’re reading such an article right now. (Is your mind blown?) Let’s take a look at the world of Google Play Music podcasts.


    The Basics

    After opening the Google Play Music app, you need to tap the small box in the top left of the screen. You know, that box with all the lines that every single app seems to have. You’ll get a number of different options, such as “Browse Stations”, “Listen Now”, and “Order Sandwich”. The last one’s my favorite feature. Simply tap on “Podcasts” and let your journey begin.


    And Then What?

    Once you’ve taken a look at some of the most popular podcasts, you may want to narrow down your search. Simply tap on “All Categories” and scroll around. They have everything from Business to News & Politics to plenty of other things that are way too highbrow for me to listen to.


    Additional Tips

    If you don’t see anything available that sparks your interests, simply search a keyword of something you enjoy. Big fan of the 90’s? Check out 90’s Percentile. Love trivia? Give Good Job Brain a listen. Huge fan of actor Todd Bridges? I’m sure there’s a podcast about him called Toddcast. Wait, never mind, I’m taking that idea.

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